Little girls and boys highlighting words on colourfully designed cards.

Your Active New West public engagement


New Westminster, BC

Aquatic facilities are vital to a vibrant community. More often than not, the age of a building may start the conversation about replacement or renovation but changes in the community are a much greater motivation for action. By starting with a survey and public engagement process, we helped to create a shared vision for the future of community recreation in New Westminster.

A blue graphic with wavy lines that says "The Future New West Aquatic Community Centre, Building a recreation destination for Your Active New West."
Colourfully designed cards hanging on a rack, while a worker talks to a family.
Design Challenge

We were engaged to plan, lead and facilitate a public engagement process with members of the community and over 20 stakeholder groups regarding the renewal of the Canada Games Pool and the Centennial Community Centre. This engagement was supported by a custom project identity to give the process a consistent and professional look and feel.


The City of New Westminster sought to gather the usage, needs and opinions of the public relating to these facilities. The public engagement process was also an opportunity to educate the public and to generate excitement and momentum around a future vision for community recreation in New Westminster.

Colourful cards with information about the project on them.
Our Response

We partnered with recognized pollster Insights West to deliver a statistically valid survey which polled residents on a range of issues related to these facilities. We worked with Insights to design a survey which delivered both quantitative and qualitative feedback, and gained over 1,800 survey responses. Additionally, our facilitators led structured workshops to allow for meaningful conversation and feedback from over 20 various stakeholder organizations.

Finally, we designed a custom pop-up booth utilizing the project branding and encouraged citizens at various public festivals and events to engage with feedback generated from the survey and stakeholder discussions.

Adults and children writing on colourful cards
Colourful paper cards stacked on top of each other, tied together with string.

Your Active New West public engagement resulted in more than 3,000 people participating in an online survey, workshops and open house events. Almost 2,000 people completed the online survey, making it the highest City of New Westminster survey response to date.

Other Projects